Frequently Asked Questions:
How do I order?
Because our products are mostly custom and subject to availability, we don’t have an online store. To place an order please email us at the “Contact Us” link or give us a call at (307)277-3414.
Whats the turnaround time?
While our turnaround time may vary depending on the product, majority of our products will be ready to ship within 1 week of payment clearing. Larger products may take a little longer and that information will be relayed when you place your order.
Can I send you my own plates?
Of course! We can use your own plates in any of our Creations! We give a discount of $2 per plate you provide. If you don’t have enough plates for the product you want, we can always match the plate series with our own plates to complete your creation.
If you’re buying more than one piece, more often than not we can give you a bulk discount. If you run a retail store and are interested in carrying our products, we offer wholesale pricing. Please contact us for more info.
How do I hang them?
We typically recommend drywall screws to hang them. The plates have mounting holes already in them and we’ve found that these are usually good locations to place a screw.
Can I hang it outside?
We’ve recently started using pop rivets in our construction so they can be placed outside. We do however recommend not placing them where they’ll be directly exposed to the elements.
If a piece breaks what do I do?
This occasionally happens with excessive handling or when exposed to extreme temperatures. We will gladly fix any of our products, free of charge, no questions asked.
I emailed you and haven’t heard back (it’s been a week)
Our main email is email@example.com. It has come to our attention that people have tried to email us at firstname.lastname@example.org. We were unable to obtain the “s” at the end of creations in our email address. Double check that the email you sent us went to the right address. Also please double check that the return email address you enter in the “Contact Us” section is correct.